RETURN CLIMBING DURING COVID-19
SAME HOUSEHOLD OR SUPPORT BUBBLE ONLY!
Due to Manchester being in tier 3 of the local COVID alert level, you should not climb with another climber who is not from your household or support bubble
MASK UP!
In light of the rise of cases across the UK, and in the hope to do our bit to help suppress the spread of COVID-19, as of Saturday 17th Oct (tomorrow), it will be compulsory to wear a face mask / covering in all areas of the centre, unless…
- on the wall climbing
- using training / gym equipment
- seated in our cafe area with food or drink
- medically exempt or aged under 11
This means whether you’re stood on the bouldering mat, or in the general climbing area, you will be required to wear your mask until the point you start to physically climb or exercise. Once you have completed your climb, you must put your face mask back on. This policy is also relevant to those booked onto an instructed session or course and those belaying or supervising.
Further to us deciding to make this move, the ABC have updated their industry standard guidelines to reflect this new Face Mask Policy.
Those exempt (aged under 11 or those with medical reasons) will not be required to wear face masks in the centre, however we do ask you to maintain social distancing throughout your stay, and respect other users in the centre.
Whilst it is not mandatory to wear a face mask on the wall, it is strongly recommended as it means you are not putting them on and off repeatedly, which best practice guidance suggests should be kept to a minimum and done with clean, sanitised hands to reduce the risk of contamination.
Please take a moment to update yourself on our below MASK UP! information video and advice:
Terms & Conditions of Use
- We encourage all users to refresh themselves of our Terms & Conditions of Use.
- Please be aware your data may be shared with NHS Test and Trace in the event of a COVID-19 outbreak. For more details please email us at info@climbingcentregroup.com.
- Face masks / covering to be worn throughout the centre unless on the wall, using training / gym equipment or sat in the cafe with food or drink.
Plan your Visit
- Same household or support bubble only! Due to Manchester being in tier 3 of the local COVID alert level, you should not climb with another climber who is not from your household or support bubble.
- We have reduced our maximum visitor capacity, so to check on our real time users levels, see above.
- We will not be implementing a pre-booking measure for casual climbing, instead will operate as before with a turn up and climb process.
- We do appreciate this may at times cause slight delays to your entry so suggest you check our capacity before arriving and consider planning your visit during non peak times.
- We will operate under slightly reduced opening hours, so recommend you check our opening hours before planning your visit.
- All students will be required to show valid student ID on their returning visit to gain concession entry.
- Outdoor footwear such as trainers, are not allowed to be worn during climbing activities. Climbing shoes must be worn, and can be hired or purchased on-site. Socks must be worn when hiring shoes or trying on shoes in our shop, so please bring your own.
Speed up your entry
- Purchase a Membership or Prepaid Pass
- If you are a Member and wish to unfreeze your membership please click here
- If requesting to unfreeze your membership ‘TODAY’ memberships unfrozen will be billed at the prorated rate the day of the request. Please ensure you submit your unfreeze request, the day you wished to billed
- Any member who has a freeze on their account after 1st August will be charged the standard £2 per month freeze fee
- Download the RGP app via apple store / google play
- Pre-register or complete a Supervisory form online
During Your Visit
- We are asking all casual climbers to limit their visit to a maximum 2hrs during peak times, to allow for other users to be able to use the facility.
- We ask all customers to maintain Good Hand Hygiene, adhere to Social Distancing measures and Respect other Climbers during their visit.
- For those customers booked on to an instructed session, please see below Instructed Sessions during COVID-19.
KEEP UPDATED
Want to stay in the know about further COVID-19 updates and events? Why not follow us on Instagram
Instructed Sessions
We have implemented certain measures to ensure the safety of our team members and participants.
These measures include:
- Face masks / covering to be worn throughout the centre unless on the wall, using training / gym equipment or sat in the cafe with food or drink.
- Social Distancing entry procedure, we ask all customers to arrive 10 mins before their session is due to start
- Adapted safety briefing that we encourage parents to be present for
- Removal of all seating areas, so ask that all parents and spectators leave the premises once the safety briefing is complete
- Designated waiting area explained on your arrival
- Reduced session ratios
- Reduced active climbers at any one time
- Amended Helmet Policy
- Encouraging customers with their own equipment to use this during their session
- Simplified session content
- Once your session has ended, please ensure you check out and vacate the facility promptly so we can allow other users to enter
- We ask all customers to maintain Good Hand Hygiene, adhere to Social Distancing measures and Respect other Climbers during their visit.
- Outdoor footwear such as trainers, are not allowed to be worn during climbing activities. Climbing shoes must be worn, and are included in your session cost. Socks must be worn when wearing hire shoes.
COVID-19 Cancellation Policy
Cancellation by Customer
- In line with our cancellation policy laid out in Bookings T&Cs Section 3 should you not be able to attend your booking due to Covid-19 related self-isolation or illness, 100% of your booking fee will be forfeited where cancellation takes place less than 7 days (14 days for party and group bookings) prior to the date of your booking.
- Should you not be able to attend one or more classes on a course you have booked due to Covid-19 related self-isolation or illness, the corresponding proportion of your booking fee will be forfeited.
Cancellation by Company
- In the event that we need to cancel your booking due to Covid-19, we will offer you the following options: a full refund or an alternative booking date/time, subject to availability.
Due to social distancing measures, that would affect the quality and safety of these sessions, we’re offering a reduced range of session. If you have an outstanding booking and have not been contacted, please get in touch.
TAKE YOUR CLIMBING FURTHER
Interested in taking your climbing further? See what other sessions we have on offer
Gift Cards
Due to our temporary closure during the COVID-19 pandemic, all gift card expiry dates have been extended by 6 months from their expiry date.
For further details relating to your Gift Card, please get in touch.
THE PERFECT GIFT!
Our gift cards make a great present for anyone interested in climbing, whether they’re new to it or experienced, as they can be used for pretty much anything; entry, memberships, sessions, even a coffee or cake from our cafe if preferred.
ShaunnaParky
Excellent introduction to climbing, Lewis the instructor was very calming and reassuring, made me feel at ease which is hard for someone who has never done climbing before! Excellent value for money. Will definitely be back doing the rope course. Thank you
kaya952
Great place to go and try something new. The family session is a good introduction to climbing and our instructor Oli was really encouraging and helped us to push ourselves that little bit more. We did find it quite challenging but Oli encouraged us to come again and build our confidence which we hope to do. The only downside is the time you get to climb during a group session but you are able to use the bouldering areas after…
668charlotteb
We booked a Family Climbing Induction using their website, was easy to do and nice to know you had a slot booked so no worries about arriving and it being full. We had a lovely guy called Oli giving us our induction. He was great and unbelievably patient! My daughter had a bit of a melt down at the top of a wall but Oli kept calm and talked me through how to get her down. And our 4 year…
171alenay
My 9 years old daughter had a private lesson with Oli, who I found very friendly and knowledgeable but at the same time firm enough to push my daughter beyond her limits. I thought the approach was really good and I am glad my daughter managed to meet all the challenges. Most importantly, she was absolutely delighted with herself! This is a great achievement!
pandaGrimsby
I was really impressed with the set up at this facility. Booking was slightly tricky as I had a 17 yr old and 15 yr old - but the staff managed to accommodate them in the same 1hr 1/2 session on Sunday morning. I just wish we lived closer as we would definitely return. Girls had a great time Many thanks
163aydeeh
was amazing best experience ever ollie definitely made the experience alot better thankyou to the team
163aydeeh
Hi, Thank you for leaving us such a lovely review! We are very grateful for every piece of feedback we receive! We pride ourselves on our staff and centre so it's great to hear they lived up to this expectation! I'll be sure to pass your comments to Oli! Hopefully we'll be seeing you a lot more!
Y6942
We had a great time here today, it was my son’s first climbing session. Oli was a fantastic instructor - he was patient, professional, really experienced but most of all he made it fun. Huge thank you to him, we’ll definitely be booking again.