RETURN CLIMBING DURING COVID-19

Terms & Conditions of Use 

• We encourage all users to refresh themselves of our Terms & Conditions of Use.
• Please be aware your data may be shared with NHS Test and Trace in the event of a COVID-19 outbreak. For more details please email us at info@climbingcentregroup.com.
• Face masks / covering to be worn in all non-climbing areas incl. reception, café, shop and toilets.

Plan your Visit 

• We have reduced our maximum visitor capacity, so to check on our real time users levels, see above.
• We will not be implementing a pre-booking measure for casual climbing, instead will operate as before with a turn up and climb process.
• We do appreciate this may at times cause slight delays to your entry so suggest you check our capacity before arriving and consider planning your visit during non peak times.
• We will operate under slightly reduced opening hours, so recommend you check our opening hours before planning your visit.
• All students will be required to show valid student ID on their returning visit to gain concession entry.
• Outdoor footwear such as trainers, are not allowed to be worn during climbing activities. Climbing shoes must be worn, and can be hired or purchased on-site. Socks must be worn when hiring shoes or trying on shoes in our shop, so please bring your own.

Speed up your entry

• Purchase a Membership or Prepaid Pass
• If you are a Member and wish to unfreeze your membership please click here
• If requesting to unfreeze your membership ‘TODAY’ memberships unfrozen will be billed at the prorated rate the day of the request. Please ensure you submit your unfreeze request, the day you wished to billed
• Any member who has a freeze on their account after 1st August will be charged the standard £2 per month freeze fee
• Download the RGP app via apple store / google play
• Pre-register or complete a Supervisory form online

During Your Visit 

• We are asking all casual climbers to limit their visit to a maximum 2hrs during peak times, to allow for other users to be able to use the facility.
• We ask all customers to maintain Good Hand Hygiene, adhere to Social Distancing measures and Respect other Climbers during their visit.
• For those customers booked on to an instructed session, please see below Instructed Sessions during COVID-19.

Instructed Sessions

We have implemented certain measures to ensure the safety of our team members and participants.

These measures include:

• Social Distancing entry procedure, we ask all customers to arrive 10 mins before their session is due to start
• Adapted safety briefing that we encourage parents to be present for
• Removal of all seating areas, so ask that all parents and spectators leave the premises once the safety briefing is complete
• Designated waiting area explained on your arrival
• Reduced session ratios
• Reduced active climbers at any one time
• Amended Helmet Policy
• Encouraging customers with their own equipment to use this during their session
• Simplified session content
• Once your session has ended, please ensure you check out and vacate the facility promptly so we can allow other users to enter
• We ask all customers to maintain Good Hand Hygiene, adhere to Social Distancing measures and Respect other Climbers during their visit.
• Outdoor footwear such as trainers, are not allowed to be worn during climbing activities. Climbing shoes must be worn, and are included in your session cost. Socks must be worn when wearing hire shoes.

Due to social distancing measures, that would affect the quality and safety of these sessions, we’re offering a reduced range of session. If you have an outstanding booking and have not been contacted, please get in touch.

Gift Cards 

Due to our temporary closure during the COVID-19 pandemic, all gift card expiry dates have been extended by 6 months from their expiry date.

For further details relating to your Gift Card, please get in touch.